Service Delivery Policy | Kod Logic
1. Introduction
At Kod Logic, we are committed to providing high-quality web design and development & digital marketing solutions services to meet our clients’ needs. This Service Delivery Policy outlines our procedures and standards for delivering services effectively and efficiently.
2. Service Delivery Timeline
Project Kickoff: Once the project is initiated and the contract is signed, we will schedule a kickoff meeting to discuss the project scope, timelines, and deliverables.
Project Milestones: We will establish clear milestones and deadlines for each phase of the project. Clients will receive updates at each milestone to review progress and provide feedback.
Delivery Timeframe: The estimated delivery time for each project will be communicated based on the complexity and scope of work. We strive to deliver all projects within the agreed-upon timeframe.
3. Communication
Updates and Feedback: Regular updates will be provided to clients through email or other communication channels. Clients are encouraged to provide feedback at each stage to ensure the project aligns with their expectations.
Support: We offer ongoing support throughout the project to address any questions or concerns. Post-launch support is also available based on the service plan selected.
4. Quality Assurance
Testing: All projects undergo thorough testing to ensure they meet our quality standards. This includes functionality testing, compatibility testing, and performance testing.
Client Review: Before final delivery, clients will have the opportunity to review the completed work and request any necessary revisions.
5. Delivery and Handover
Final Delivery: Upon project completion, we will deliver the final product as specified in the service agreement. This may include website files, access credentials, and any other deliverables.
Handover Process: We will provide detailed instructions and documentation to ensure a smooth handover of the project. Clients will receive all necessary information to manage and maintain their new website.
6. Post-Delivery Support
Technical Support: Technical support is available based on the terms of the service plan. Support may include troubleshooting, updates, and maintenance services.
Training: Training sessions can be arranged to help clients manage and update their websites effectively. Training may be included in the service plan or offered as an additional service.
7. Modifications and Amendments
Changes to Scope: Any changes to the project scope or additional requests will be assessed, and if necessary, an updated agreement will be provided outlining any additional costs or timeframes.
Contract Amendments: Any amendments to the service agreement will be documented and require mutual consent.
8. Dispute Resolution
Resolution Process: In the event of any disputes or issues, we encourage clients to contact us directly to resolve the matter. We are committed to addressing and resolving concerns promptly and professionally.
9. Contact Information
For any questions regarding this Service Delivery Policy or to discuss a project, please contact us at:
Email: support@kodlogic.com